Salon LYOL / Cancellation Policy

Salon LYOL is committed to our clients and their convenience.  Your appointments are very important to us.  Nonetheless we understand that sometimes your schedule may change even at the last minute.  We make an effort to remind you of your appointment 48 hours in advance because we know how easy it is to forget. 

If you find it necessary to change your appointment, please call +1 (416) 922-0611 or email us at info@salonlyol.ca to let us know. 

If you are unable to cancel your appointment at least 24 hours in advance, we miss the opportunity to fill your appointment time with a client on our waiting list and a charge of 50% of the scheduled services amount will apply. “NO SHOWS” will be charged 100% of the scheduled services amount.  If the booking was made within 24 hours of the appointment time, it is necessary to provide us with a cancellation notice at least 4 hours in advance or else a charge equal to 50% of the scheduled services amount will apply.